The Ghana Airports Company Limited (GACL) has officially launched the 2025 International Customer Service Week, reaffirming its commitment to delivering exceptional passenger experiences across all airports under its management.
Themed “Enjoyable Experience, Efficient Facilitation,” the celebration reflects GACL’s renewed focus on providing seamless, world-class services for all travellers.
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Speaking at the launch, Mrs Yvonne Nana Afriyie Opare, Managing Director of GACL, commended staff and stakeholders for their dedication to ensuring smooth, safe, and memorable journeys. She said the company was focused on reclaiming and exceeding its former glory through modernisation and service innovation.
“This year’s theme is a powerful call to action, reminding us that every traveller who passes through our terminals carries expectations, emotions, and a story,” Mrs. Opare said.
She outlined ongoing initiatives, including the modernisation of airport systems, process improvements, and intensive staff training to align operations with international best practices.
Mr. Eric Prempeh, Assistant Director of Customer Service at GACL, also highlighted the crucial role of teamwork in delivering service excellence. He encouraged staff to take ownership of the passenger experience and foster stronger collaboration across departments.
A key moment during the event was the unveiling of the “SERVE” Standard, a newly introduced service creed designed to strengthen customer engagement across all GACL-operated airports. The launch was followed by the signing of the Service Pledge by management, staff, and stakeholders—a symbolic reaffirmation of GACL’s collective commitment to customer satisfaction.
The 2025 Customer Service Week will be celebrated across all GACL-managed airports, with a series of activities including:
- Customer Service Awareness Forum
- Airport Service Quiz
- Stakeholder Engagement Sessions
- Staff Recognition Initiatives
