The Volta Regional Directorate of the Electricity Company of Ghana (ECG) has initiated a roadshow to raise awareness about the ‘ECG Cashless System' as part of its customer service month celebration.
October is recognized as a customer service month globally, providing companies with an opportunity to engage with and appreciate their customers.
The Volta Regional Directorate organized this roadshow to educate the public about the company's innovative technology, allowing customers to conduct transactions without visiting physical offices.
The roadshow, which took place across all eleven districts in the region, involved ECG staff distributing educational materials and providing essential information about the ECG PowerApp to customers.
Ms. Christina Jatoe-Kaleo, the Volta Regional Manager of ECG, expressed appreciation to customers for their support during a recent revenue mobilization exercise. She encouraged customers to prioritize prompt bill payments, highlighting the convenience of the ECG PowerApp.
The ECG PowerApp offers benefits such as bill payment and viewing, as well as purchasing prepaid credits from anywhere at any time. Importantly, it does not incur mobile money charges or the E-Levy.
Ms. Jatoe-Kaleo urged customers to download the PowerApp from the AppStore or Google PlayStore for easy access.
In addition to the roadshow, ECG conducted town hall meetings, and radio education, and engaged with various stakeholders to ensure customers had the necessary information to use the app seamlessly.
Since adopting the cashless system, ECG has reported improvements in its operations, with positive feedback from customers.
Ms. Kaleo-Dzato reaffirmed the company's commitment to delivering an improved and stable power supply while promptly addressing customer complaints.
She encouraged customers to avoid intermediaries when procuring meters or seeking service delivery and instead engage directly with the company.
The ECG's move to go cashless was announced on May 11, 2023, as part of its efforts to provide convenience to customers and enhance operational efficiency.
- Reporting by Maxwell Awumah: Editing by Adewale Adejoke