ECG addresses concerns of Adidome residents, offers support and apology

The Electricity Company of Ghana (ECG) has engaged residents and stakeholders of Adidome in the Central Tongu District to address concerns regarding high electricity bills, metering issues, and alleged misconduct by some staff members.

The meeting, held over the weekend, provided a platform for residents to voice their frustrations and seek clarifications on billing discrepancies and service challenges.

Ms. Eunice Tweneboah-Kodua, Volta Region Public Relations Officer of ECG, assured residents that the company was committed to resolving their concerns. She acknowledged that receiving a high electricity bill could be frustrating but urged customers to visit ECG offices for assistance.

She explained that high or estimated bills were not necessarily due to metering errors, stating that outstanding balances from previous months often contributed to the total amount.

“For instance, if a resident receives a bill of GH¢500 and pays only GH¢200, the remaining GH¢300 will be carried over to the next month’s bill,” she said.

Ms. Tweneboah-Kodua encouraged residents to check their itemized bills for a breakdown of current charges and any arrears. She assured them that ECG offices remain open 24/7 to assist with any disputes.

Addressing complaints about staff misconduct, she apologized for any disrespectful behaviour by field officers during home visits.

“I sincerely apologize for any inconvenience caused by the conduct of some of our staff. This behaviour is unacceptable, and we are committed to ensuring respectful customer interactions,” she stated.

Mr. Guggisberg Fiagbenu, Assembly Member for Adidome Central Electoral Area, commended ECG for its engagement, describing it as a step in the right direction. He expressed satisfaction with the company’s efforts to address the concerns raised and provide customer education.

He pledged to collaborate with ECG to ensure that residents’ grievances were addressed and called for more resources to be allocated to the ECG office in the area to enhance service delivery.

Mr Fiagbenu also urged residents to pay their bills promptly and seek clarification when needed.

Following the meeting, ECG officials attended to customers with billing and metering issues at the district office. Residents who claimed to have been disconnected without due process were also engaged to resolve their cases.