What is the DStv Explora Ultra?

Our DStv Explora Ultra brings the best of two worlds together by introducing streaming apps, adding depth to the entertainment offering available. It also sees the addition of built-in WiFi making it easier to connect to the internet. The Explora Ultra also includes all the previously loved PVR features - recording your favourites, watching Catch Up, renting BoxOffice movies and pausing Live TV. The addition of streaming apps makes the DStv Explora Ultra the “must-have” device for those wanting an easy and simple way to enjoy content across many services. You can now stream and enjoy Showmax, Netflix and Prime Video – with the added convenience of being able to add Showmax and Netflix to your DStv account (and make only one payment each month).

How much is the DStv Explora Ultra?

The recommended retail price for the DStv Explora Ultra is R2,499 (without installation) and R3,699 (with installation).

What apps are available on the DStv Explora Ultra?

DStv (live stream TV channels & watch ALL the Catch Up for your package) Showmax** Netflix** Prime Video* SuperSport News24 People’s Weather *separate subscription required. ** separate subscription required. Can also be added to your DStv account for convenience (customers only need to pay one amount each month).

What other apps are coming to the DStv Explora Ultra?

Multichoice will be adding more apps – please keep an eye out for updates on which apps will be added together with launch dates.

What’s different about the DStv Explora Ultra?

The most important difference is the depth of content available via the streaming apps when it is connected to the internet. There are improved recommendations and search options across multiple services making it even easier to find something to enjoy. It supports 4K streaming, HDR and Dolby Atmos (where available and when connected to the correct equipment) Built-in WiFi New Remote Control

What is the recommended installation for the DStv Explora Ultra?

The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish. For customers that live in a complex, share a dish, have XtraView, or have the decoder connected to multiple TVs, we recommend consulting a DStv Accredited Installer. We recommend the use of a DStv Accredited Installer for all installations. You can find your closest one on dstv.com/InstallMe. All installations include a 12-month guarantee on equipment and a 3-month guarantee on workmanship. Customers moving from an existing Explora model will not need to make any changes to their installation. They can simply unplug the older Explora and then plug in the DStv Explora Ultra (making sure to use the HDMI cable and power supply packaged with the decoder).

What is the recommended internet connection for the DStv Explora Ultra?

Data charges apply when the DStv Explora Ultra is connected to the internet. Although a capped connection may be used for limited streaming, we recommend an uncapped connection (due to the volume of data consumed when streaming), with line speed based on the customer’s viewing requirements. A minimum 2Mbps is recommended for SD downloads; for SD streaming, a minimum of 4Mbps; for HD streaming*, a minimum of 10Mbps (plus connection to an HD capable TV); for 4K streaming*, we recommend checking the requirements of the individual content suppliers (plus connection to a 4K-capable TV). *Where available from the content supplier

What remote is packaged with the DStv Explora Ultra?

The DStv Explora is packaged with the new A9 remote (together with batteries). This remote is a universal remote and can also be programmed to control other audio/video equipment like your TV.

What remotes are compatible with the DStv Ultra?

Although we recommend using the A9 remote (packaged with the decoder), remote controls shipped with all Exploras are compatible.

Do the apps work like those on a phone, where you can go to the app store and just download apps you want to use?

No. The apps available on the DStv Explora Ultra are automatically added based on agreements between DStv and these service providers. When customers connect this device to the internet, all available apps will automatically be displayed and be available for use. There is no need to download the apps. Customers are not able to add additional apps and there is no “app store”.

Who should buy a DStv Explora Ultra?

The Explora Ultra has all the features of a satellite PVR and although it can be used without an internet connection, is best suited for homes with internet to allow users to also enjoy the benefits of value and choice that streaming and other apps provide. It is suitable for : 1. Families looking to add PVR functionality to their homes and also wanting access to the depth of content offered by 3rd party service providers. 2. Existing PVR customers who want to add more ways of enjoying content as it is XtraView capable and can be linked to existing PVRs. 3. Households that cannot or need not transition completely to streaming, but want to enjoy streaming apps, 4. Customers who may have no internet connection yet but would like to buy an internet-capable device for when they have connectivity at a later stage.

When will the DStv Explora (Model 3B) be available to customers?

It is anticipated to be available in retail outlets as well as MultiChoice Service Centres and Agencies within the first few months of 2021.

What is the recommended installation for the DStv Explora (Model 3B)?

The recommended installation is the same for all our DStv Explora models. It requires a DStv Smart LNB with an 80cm satellite dish. This recommendation is for a house (single unit dwelling where you do not share a dish). If you live in a complex, share a dish, have XtraView, or have the decoder connected to multiple TVs, we recommend chatting to your local DStv Accredited Installer for more information and a quote. We recommend the use of a DStv Accredited Installer for all recommendations. You can find your closest one on dstv.com/InstallMe.

Is 4K streaming supported?

Yes, the DStv Explora Ultra supports 4K streaming. 4K streaming requires connection to a 4K capable TV (and/or AV receiver/soundbar), the availability of 4K content, the necessary subscriptions, and high-speed uncapped internet . Selected 3rd party apps on the DStv Explora Ultra offer 4K streaming content, subject to availability and subscription terms. We recommend that customers check the line speed recommendations from the individual suppliers. MultiChoice does not yet offer 4K streaming, though this may change in the future.

What remote is packaged with the DStv Explora (Model 3B)?

The DStv Explora is packaged with the A8 remote (together with batteries). This remote can also be programmed to control other audio/video equipment like your TV.

Will customers be able to watch 4K content on Catch Up, BoxOffice or live channels via satellite?

Although the DStv Explora Ultra supports 4K, MultiChoice does not yet offer 4K content on its channels, though this may change in the future.

Will DStv have any 4K content available via streaming at launch?

MultiChoice does not yet offer 4K content, though this may change in the future.

When will 4K be available via satellite and what 4K content will you launch with?

We are always evaluating the value to our customers, benefit and cost of new technologies, like 4K in the context of our specific markets..

Will you automatically include subscriptions to 3rd party apps with DStv subscriptions?

No. Subscriptions to 3rd party apps, where applicable, are separate from DStv subscriptions. We may offer discounts or special offers on those subscriptions (we already offer our Premium, Compact Plus and Compact customers specials on Showmax). Some of the services will not require a separate subscription. For convenience, customers are able to add both Showmax and Netflix to their DStv accounts (and only make one payment a month).

Will you restrict access to those apps based on your DStv subscription – as an example, only allow DStv Premium customers to use a 3rd party app?

No, any customer with an active DStv subscription and Access Fee will be able to access and use the 3rd party apps when connected to the internet. Separate subscriptions may be required for some of those apps.

Do customers need to sign in separately for 3rd party apps when using them?

Yes, customers will need to sign in to any app when using it for the first time. Further use may require occasional sign-in (the need is however determined by each individual service).

Can a customer continue to use this decoder to view content on 3rd party apps

No. Full use of this decoder, including access to the features available when connected to the internet, requires an active DStv subscription together with the monthly Access Fee.

Why do customers need an active DStv subscription to use 3rd party apps on the DStv Explora Ultra?

The DStv Explora Ultra is an expensive, subsidised device for DStv customers to enjoy other services alongside their DStv subscription. There are many other devices and means of direct access to use 3rd party apps directly should a customer so wish.

This is the first time you have had TWO PVR models in the market at the same time. Why is that? Why did you not choose to replace the existing model instead?

Our existing Explora model will sell at a lower price point than the Explora Ultra. The Explora Ultra is our premium model with the benefits of streaming apps, 4K and Dolby Atmos capability. The availability of both models offers our customers a choice when moving to a PVR or when adding another decoder to their home set-up.

Will you be selling this decoder in a bundle that includes data/internet connection and subscription to the other content available via the decoder (example: Showmax)?

There will be special offers and promotions from time to time. Please visit our website for available offers.

Will customers be able to download content from the apps and watch offline?

No, content from the streaming services can only be streamed. Streaming services restrict the download of content to mobile devices only.

Will online content include the ability to resume watching from where a customer ended off (ie. Instead of forcing a customer to watch from the start again)?

Yes, where the feature is supported by the app provider.

Will you have any swop/trade-in options for customers with the existing Explora models?

Sales promotions may happen from time to time. These offers will be communicated to our customers when available.

Will MultiChoice have any editorial control over the content on the 3rd party apps?

No. These are all independent, and separate services which determine their content based on their licencing.

Will MultiChoice be adding adverts to any of these 3rd party apps?

No. These are all independent and separate services.

How does Showmax on the DStv Explora compare to Showmax on other devices?

Certain features are not supported on the DStv Explora. These include Watchlist, Recently Watched, Continuous Play, Resume and Downloads.

What do I need to get Showmax on my DStv Explora?

You need internet at home. Showmax requires an internet connection of at least 2Mbps. On the DStv Explora, an uncapped connection with at least 10Mbps is recommended for the best experience. You need to connect your DStv Explora to the internet ( view more i nfo , including detailed steps). You need to subscribe to Showmax (you can sign up at showmax.com/dstv ). You need to be paying a monthly DStv subscription and Access Fee

What happens if my DStv Explora is off when new software is made available?

The DStv Explora has a daily maintenance slot and will download the software when it is next switched on again. The downloading of new software takes approximately 10 minutes.

Do the parental control levels that I set on the DStv Explora apply to Showmax content?

No. You can, however, control the viewing of Showmax content by using Showmax Blocking in the Parental Control menu. When Showmax Blocking is switched “on”, you’ll need to enter the valid PG PIN each time you select to watch something in Showmax. To setup Showmax Blocking: 1. Press the blue DStv button 2. Scroll to Settings 3. Select Parental Control 4. Select Showmax Blocking 5. Enter your PG PIN (if you have not set one up, use the default 1234) 6. Switch Showmax Blocking “On” 7. Press BACK to save your settings If you have not yet personalised your PG PIN, please do this via the PG settings option on the Parental Control menu. If your PG PIN is blocked, you can set it back to default by clearing the error on your decoder using Self Service.

Can I download Showmax content to my DStv Explora for viewing at a later stage?

The option to download Showmax content for viewing later is not supported on the DStv Explora.

Where can I find out more information about connecting my DStv Explora to the internet?

You can find full info here . View our Data Usage Disclaimer here .

Why isn’t the Showmax programme I streamed available on DStv Explora for viewing at a later stage?

Showmax works differently from DStv Catch Up. When you stream a programme on DStv Catch Up, it is saved to the hard drive of the DStv Explora and is available for you to watch again at a later stage. When you stream a programme on Showmax, it does not save to the hard drive of the DStv Explora.

Does the DStv Explora decoder come with all the cables I need?

Yes, the decoder comes with the HDMI cable to connect it to your HD TV and the power cable to connect it to the mains.

Is Showmax automatically available to me on my internet-connected DStv Explora?

No. You need to be a Showmax subscriber to use Showmax on your DStv Explora. Access to Showmax on the DStv Explora also requires a DStv subscription and payment of the monthly Access Fee (R105).

What is the recommended installation for a DStv Explora?

The recommended installation is an 80cm satellite dish with a DStv Smart LNB. If your decoder is linked to multiple TVs, linked to other decoders in XtraView or you live in a complex where you cannot install your own individual dish, we recommend chatting to your nearest DStv Accredited Installer for info.

How does Showmax on the DStv Explora compare to Showmax on other devices?

Certain features are not supported on the DStv Explora. These include Watchlist, Recently Watched, Continuous Play, Resume and Downloads.

What happens if my DStv Explora is off when new software is made available?

The DStv Explora has a daily maintenance slot and will download the software when it is next switched on again. The downloading of new software takes approximately 10 minutes.

Do the parental control levels that I set on the DStv Explora apply to Showmax content?

No. You can, however, control the viewing of Showmax content by using Showmax Blocking in the Parental Control menu. When Showmax Blocking is switched “on”, you’ll need to enter the valid PG PIN each time you select to watch something in Showmax. To setup Showmax Blocking: 1. Press the blue DStv button 2. Scroll to Settings 3. Select Parental Control 4. Select Showmax Blocking 5. Enter your PG PIN (if you have not set one up, use the default 1234) 6. Switch Showmax Blocking “On” 7. Press BACK to save your settings If you have not yet personalised your PG PIN, please do this via the PG settings option on the Parental Control menu. If your PG PIN is blocked, you can set it back to default by clearing the error on your decoder using Self Service.

Where can I find out more information about connecting my DStv Explora to the internet?

You can find full info here . View Data Usage Disclaimer here .

Does the DStv Explora decoder come with all the cables I need?

Yes, the decoder comes with the HDMI cable to connect it to your HD TV and the power cable to connect it to the mains.

Is Showmax automatically available to me on my internet-connected DStv Explora?

No. You need to be a Showmax subscriber to use Showmax on your DStv Explora. Access to Showmax on the DStv Explora also requires a DStv subscription and payment of the monthly Access Fee (R105).

What is the recommended installation for a DStv Explora?

The recommended installation is an 80cm satellite dish with a DStv Smart LNB. If your decoder is linked to multiple TVs, linked to other decoders in XtraView or you live in a complex where you cannot install your own individual dish, we recommend chatting to your nearest DStv Accredited Installer for info.

Where can I buy a DStv WiFi Connector?

You can get a DStv WiFi Connector from any of the DStv Service Centres, DStv Agencies or at major retailers.

What does the DStv WiFi Connector come with?

The DStv WiFi Connector comes with Docking Station and a basic user guide.

What is the warranty on the DStv WiFi Connector?

The DStv WiFi Connector comes with a 12-month warranty from the date of purchase.

How do I connect my DStv Explora to the internet using the DStv WiFi Connector?

You can find full information on how to connect it here . View our Data Usage Disclaimer here .

DStv Packages: New DStv Ghana Packages & Prices [2023]

What are the DStv Ghana packages, and what are their new prices? What are DStv prices in Ghana? How many channels are in the various DStv packages, and how do you make a subscription payment? This post is a complete guide on DStv Ghana packages, channels list, and prices.

DStv is a sub-Saharan African video entertainment company owned by MultiChoice. It was launched in 1995 and provides multiple entertainment channels and services to customers across the continent via satellite, online and mobile apps.

Knowing the content and price of each package enables you to choose between the packages for the best and most suitable package for your personal, household, and business needs.

1. List of DStv Packages, Number of Channels, New Monthly and Yearly Prices

Below is the list of new DStv Ghana packages, the number of channels, and the price list as of May 2023;

DStv Ghana Packages	Number of Channels	Price (Per Month)	Package Description
Padi	40+	GH¢45	DStv Padi packs an impressive amount of quality viewing.
Access	75+ with 7 HD channels	GH¢60	Take your viewing to the heart of Bollywood with DStv Indian ADD-ON
Family	95+ with 10 HD channels	GH¢110	Get access to the best value and entertainment with over 80 mind-blowing channels
Compact	120+ with 20 HD channels	GH¢220	Make your home the place to be with great entertainment for all with DStv Compact
Compact Plus	135+ with 30 HD channels	GH¢325	All the football, all the local entertainment—plus so much more on DStv Compact Plus
Premium	150+ with 38 HD channels	GH¢510	The very best premium viewing experience with something for everyone

List of DStv Packages, Number of Channels, New Monthly and Yearly Prices

DStv Prices in Ghana: Addon Packages Price List and Details

Package	Number of Channels	Price(Price Month)	Package Description
Great Wall Africa	7+	GH¢36	Get a collection of great Chinese channels – documentaries, lifestyle & news
Indian	15+	GH¢170	Enjoy the best in North and South Indian entertainment
French Touch	10+	GH¢66	This bouquet can be added to your DStv package for a minimal monthly subscription.
French Plus	15+	GH¢225	Take your viewing to the next level!
Movies	3 premiun Movie Chaannels	GH¢40	Add Movies to your DStv Compact Plus, Compact, Family, and Access package with a click, and unlock DStv Premium Movie Channels for a month at a great price!