The Electricity Company of Ghana (ECG) has engaged key stakeholders in the Volta Region as part of efforts to enhance service delivery and address ongoing challenges in electricity distribution.
The engagement brought together traditional leaders, local authorities, business owners, and community representatives to discuss concerns relating to power supply, billing, infrastructure, and customer service. ECG officials used the platform to outline ongoing projects and listen to feedback from consumers.
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According to the company, the initiative is aimed at strengthening collaboration with customers while improving transparency and responsiveness in service delivery.
ECG acknowledged concerns raised by stakeholders, including intermittent outages, faulty meters, and billing discrepancies, and assured participants that steps are being taken to resolve them.
Officials highlighted plans to upgrade infrastructure, improve fault response time, and expand public education on electricity usage and safety. They also emphasized the importance of community support in reporting faults, preventing illegal connections, and protecting power installations from vandalism.
Stakeholders welcomed the engagement, describing it as a step in the right direction toward building trust and ensuring more reliable electricity supply in the region.
ECG reiterated its commitment to delivering efficient and reliable power while working closely with communities to address challenges and improve overall service quality.
