The Tamale Teaching Hospital (TTH) has launched a 24-hour Customer Care Desk to swiftly address client concerns and strengthen the hospital’s reputation for quality service.
The initiative, launched in Tamale, aims to enhance collaboration, communication and unity among staff and clients while improving overall service delivery and performance at the facility.
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Dr Abubakari Bawah Abdulai, Chief Executive Officer of TTH, said the establishment of the desk would improve feedback channels, boost responsiveness and help ensure more efficient services.
He noted that management had already implemented a series of interventions to build a stronger customer care system, including leadership, communication and customer care training for staff at all levels.
“But no system can be successful without personal commitment from each of us. Respect, empathy and professionalism must guide our daily practice,” he emphasised.
Dr Abdulai said the hospital had improved the supply of cleaning materials to enhance sanitation and hygiene, and had strengthened its collaboration with the Ghana Water Company Limited to ensure reliable water supply.
He added that oxygen ports across wards and emergency units had been significantly increased to improve safety, emergency response and overall clinical care.
Highlighting recent gains, he noted that the hospital had received and deployed essential medical equipment and consumables in recent months, including anaesthesia machines, ventilators and other critical supplies.
He stated that the expansion of the emergency department’s bed capacity had also helped ease the long-standing “no-bed syndrome,” improving patient flow and emergency response.
Dr Abdulai urged staff to maintain high levels of discipline and professionalism. He assured employees that the Governing Board and Management were committed to improving working conditions, investing in the system and recognising outstanding performance.
