Mrs. Pamela Djamson-Tettey, the Managing Director of Ghana Airports Company Limited (GACL), has called upon staff and stakeholders to renew their commitment to “Team Service” in order to elevate Kotoka International Airport (KIA) to international acclaim.
Mrs. Djamson-Tettey expressed her gratitude to stakeholders and passengers for their substantial contributions to service delivery and their patronage of the airport's services.
She made these remarks during the launch of the 2023 Customer Service Week Celebration, which globally follows the theme “Team Service.”
The celebration, which commenced on October 2, 2023, and will conclude on October 6, 2023, provides GACL's management with an opportunity to underscore their commitment to the dedicated staff responsible for service delivery.
The Managing Director highlighted Kotoka International Airport‘s recent Level 1 Accreditation ACI Airport Customer Experience, which stands as evidence of the hard work and dedication of the entire airport community.
This achievement underscores their unwavering commitment to providing exceptional services to passengers, partners, and stakeholders.
Mrs. Djamson-Tettey also pointed out that Kotoka International Airport had received the Airport Service Quality (ASQ) awards for three consecutive years (2019, 2020, and 2021) in the category of Best Airport by Region and size (2 – 5 million passengers).
These accolades have elevated the airport and Ghana in the global aviation industry.
She encouraged staff to continue striving for excellence, building upon the successes they have already achieved.
Mr. Eric Prempeh, the Customer Service Manager at GACL, emphasized that the company's service journey was founded on the desire to provide an exceptional customer experience.
He stressed the importance of increased collaboration between stakeholders and departments to consistently deliver a world-class service experience.
As part of the celebration, a Service Pledge was signed by management, staff, and stakeholders present at the event.
This pledge represents a commitment to working as a team to provide passengers and stakeholders with outstanding customer experiences.
The Customer Service Week will be observed at all GACL-operated airports and will include activities such as the Customer Service Awareness Forum, Airport Service Quiz, a Photo Booth Session with passengers, and visits to stakeholders, among others.
Reporting by Stanley Senya: Editing by Adewale Adejoke