The National Communications Authority (NCA) has introduced new quality-of-service benchmarks for mobile network operators, directing that all Short Message Service (SMS) transmissions must be delivered within five seconds.
The directive forms part of broader measures aimed at improving service reliability and enhancing customer experience across Ghana’s telecommunications sector.
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Under the revised standards, mobile operators will be required to ensure faster message delivery times, reduce network downtime, and strengthen overall service performance.
According to the regulator, the five-second SMS delivery target is intended to reflect modern network capabilities and rising consumer expectations.
Delays in message transmission, particularly for time-sensitive communications such as banking alerts, one-time passwords, and emergency notifications, have been a recurring concern among subscribers.
The NCA indicated that compliance with the new benchmarks will be closely monitored through periodic assessments and technical audits. Operators that fail to meet the prescribed standards could face regulatory sanctions, including fines or other corrective measures.
Industry analysts say the move is likely to push telecom companies to invest further in network optimization and infrastructure upgrades to meet the stricter performance requirements.
While most urban centers already experience near-instant message delivery, rural and high-traffic areas have sometimes recorded noticeable delays.
The regulator maintains that the new service targets are part of a long-term strategy to ensure transparency, accountability, and improved service quality within the telecommunications industry.
Mobile subscribers are expected to benefit from more reliable and timely message delivery as enforcement of the directive takes effect.
