The Ghana Revenue Authority (GRA) has issued guidelines to charging entities on how to process refunds and reversals for transactions affected by the Electronic Transfer Levy (E-Levy) between May 1 and June 30, 2022.
The guidelines are intended to assist charging entities during the modified phased implementation of the E-Levy until a common platform is established for all stakeholders.
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According to the GRA, all on-net and off-net electronic transfers, including transfers to personal accounts, were subject to the E-Levy during the phased implementation period due to limited visibility across networks.
However, charging entities were instructed to exempt on-net transfers between accounts belonging to the same individual where the identity of the account holder can be verified.
The GRA stated that customers seeking refunds must provide proof, such as a Ghana Card, passport, driver’s licence or other national identification documents, to confirm that the receiving account belongs to them.
Upon verification, charging entities are expected to use their internal procedures to process the refund or reversal and submit a list of all refund claims to the GRA alongside the required tax documents.
The authority warned that it would work with charging entities to investigate and prosecute individuals who make fraudulent refund claims.
The refund and reversal arrangement applies only to the modified phased approach of the E-Levy implementation, which runs from May 1 to June 30, 2022.
