He has directed his criticism at the National Communications Authority (NCA), urging them to address the issues faced by consumers.
Mr. Poku emphasized the growing importance of cellular and data services in the lives of ordinary Ghanaians. He pointed out that telecommunication companies appear to be focusing more on mobile money services than their core communication offerings.
In a statement on Friday, August 4, Mr Poku stated, “If cellular network companies want to be a bank, they should give up their cellular license and take up a banking license from BOG [Bank of Ghana]. They seem to concentrate more on MOMO [mobile money] than their core services.”
He expressed dissatisfaction with the allocation of resources within customer service centres, highlighting the disproportionate attention given to mobile money customers compared to those seeking assistance with cellular service issues.
He labelled this situation as “unacceptable.”
Mr. Poku has called upon the NCA to intervene and protect the interests of consumers who are experiencing subpar telecommunication services. He emphasized the need to prioritize the welfare of ordinary citizens who rely on these services daily.